Communicate with Impact
What this module sets out to do
- Develop active listening as a core leadership capability — reflecting, probing, and reading nonverbals.
- Identify your own communication style and learn to recognize and adapt to others.
- Apply listening and style-flexing in real stakeholder conversations to build influence and connection.
By the end, participants will be able to
- Distinguish active listening from hearing, multitasking, or rehearsing a response.
- Use paraphrasing, acknowledging, reframing, and open-ended questions to deepen understanding.
- Identify the four communication styles — Amiable, Expressive, Analytic, Driver — by pace and focus.
- Diagnose another person's style in real time and flex their own approach to match.
- Apply a five-step communication checklist: engage, listen, ask questions, acknowledge, summarize.
Three core sections
The Power of Listening
We spend 45% of communication time listening — more than speaking, reading, or writing. Learn the elements of active listening: reflecting, probing, and reading nonverbals. Discover what listening is not.
Exploring Communication Styles
Identify your own style and learn the four-style framework: Amiable, Expressive, Analytic, Driver. Understand what each style values, seeks, and how they show up under stress — then flex to match.
Putting It All Together
Synthesize listening and style-flexing in a stakeholder conversation. Apply the five-step communication checklist — engage, listen, ask questions, acknowledge, summarize — to real workplace exchanges.
How the learning comes alive
Communication Challenges
Peer-group discussion: what's most difficult about communicating effectively with internal and external customers? Surface real challenges to anchor the module.
Listening Self-Assessment
Five-minute personal assessment of listening habits, followed by a peer share — what comes naturally, what's a challenge, and why.
Style Assessment
Identify your own communication style across Amiable, Expressive, Analytic, and Driver, then map how others on your team show up.
Three-Role Stakeholder Roleplay
Stakeholder secretly picks a style; Communicator presents a project idea and must listen and flex; Observer tracks both. Rotate roles.
Bring this module to your team
Talent Self delivers Communicate with Impact as part of a tailored Leadership Development Series.